Returns

I bought this safety door handle for my front door because Darren can now unlock it and turn the lever handle. It's not a round door handle but a lever handle you'd see on a french door so it requires a special lock. My first complaint in buying anything now is that they package these items in sealed plastic that is so hard to get into that you have to use scissors to get in and pray you don't get cut on the sharp edges. Dave was kind enough to cut it open for me and proceeded to install it. Inside the package the instructions say it's for an inside door only. On the package it does not state inside or outside. So I wrapped up all the pieces and put it all in a ziploc bag and with reciept in hand I took it back to Toys R Us at Lansdowne Mall.

After talking to the sales clerk I suggested she get the manager for me. They told me I couldn't return it because it had been opened and they couldn't sell it in the condition it was in. The manager actually told me I shouldn't have opened it. I blinked for a second. How was I supposed to know it was for an inside door when it doesn't state that on the package. I told them I was not happy with their statements and that I might as well throw the thing in the garbage. I also said I'd never shop at Toys R Us again. I was mad and walked away.

Simone was with me that day and thought that was ridiculous and told me she'd get my money back. She gave the manager hell for stressing out a poor pregnant girl who wasn't going to argue due to her condition. She also related how the package was misleading and demanded they do something about it. I got my money back.

It was a 5 dollar item. How's that for customer service? Now they've lost my business over a small amount because I don't want to go through that again. I also found out that Simone went through something similar. She recieved a gift that someone put together for her after Emily was born. It was a baby swing. After a week it stopped working so she took the gift reciept and the swing back. They refused to take it back because it wasn't in the box she brought with her. They actually stood there and watched her take it apart in the store and place it back in the box. Emily was strapped to Simone in a sling while she did this. How's that for customer service? Disgusting and cruel if you ask me.

I am never going back to that store again. I'm spreading the word around so beware of Toys R Us.