Welcome to the new and improved Proflex / K2 Tech Forum!
3. As for a shop that specializes in these bikes... I think pretty much any reputable shop should be able to handle this bike. Everything on the bike is pretty standard except for the MCU's.
3> You can buy Risse air shocks to replace the ODS units on your bike. You will have much better performance with this upgrade, lighter weight and substantially higher cost. There units are roughly $130-$160 each (you need one for the rear and one for the forks) depending on the unit you choose.