Welcome to the new and improved Proflex / K2 Tech Forum!
That's interesting as the shaft IS worn - so if they replace the shaft does the cone adapter get raplaced too? On my Astro 5 it isn't a cone so I have to use a home made adapter and it would be great if they were to turn it into a cone while replacing the shaft...
My Genesis is on a crosslink (Astro 5 rear). I think the guy I spoke to was called Josh but I'm not sure. It was the same guy both times who answered the phone - he even remembered me when I placed the second order 5-6 weeks later. (I got the rear and then the front.)Having read Shovelon's posts I checked about 4 times that it was going to be set up for the front during the order. Set to pressure the guy recommended (120 psi for 85Kg rider) fitted, rode and works lovely. Better than the, getting progressively softer, leaky Noleen. Not bothered thinking about travel, but I ride xc and it takes the edge off, I'm not a jumper. (Although I did manage to fly into a tree on Follow The Dog at Cannock - ouch)cheersAde
That is an excellent question. I would think that they should accomodate you on that. I would contact Josh and ask that question.
Talk to them about how they label it up for the return journey or there might be some VAT + handling type theft from your goodself.